Search results for "sähköiset palvelut"

Individual and shared digital repertoires : older adults managing digital services

2023

The rise of public and other non-recreational digital services is based on the idea of catering to the daily needs of the citizens cost-efficiently and with ease. Previous research has approached the use of digital services mainly from the perspective of an individual, while the significance of shared practices of use has attracted only a little attention. In this article, we (1) examine the incentives and limitations associated with the use of non-recreational digital services, which either encourage or discourage older adults to use them. Based on the first question, we then ask (2) how older adults in this study manage those non-recreational digital services they have chosen to use. Our …

Terveyden lukutaito – ajankohtainen mutta vähän tutkittu kansalaistaito

2021

Digital skills and application use among Finnish home care workers in the eldercare sector

2021

This chapter explores the role digital skills, interest in technology, and social support have in home care workers’ use of digital applications at work. The empirical research is based on the 2019 University of Jyväskylä survey study on eldercare work (N = 6,903), drawn from the members of four majors trade unions in Finland. In this chapter, a sub-sample of home care workers (n = 1,398) is used in the analyses. Structural equation models are used to estimate the direct and indirect effects of available technology support, digital skills, and interest in technology on the actual use of various digital applications at work. According to the results, technology support has no direct effect o…

Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services

2023

This study identifies micro-level value co-creation mechanisms that support the design of digital services. As services are now becoming digital—or at least digitally enabled—how to design digital services that enable value co-creation between a service provider and customers has become an increasingly important question. Our qualitative research study provides one answer to this question. Based on 113 in-depth laddering interviews analyzed using interpretive structural modeling, our study shows that value co-creation mechanisms differ between business-to-business and customer-to-customer digital service types. We identify five mechanisms to support value co-creation in the design of digit…

E-passin teknologiaratkaisu

2017

Tutkielmassa kerrotaan passin kehitys tavallisesta matkustusasiakirjasta e-passiksi. Työssä esitellään e-passin sovelluksen tekniset ratkaisut. Teknologiaratkaisuun kuuluu olennaisena RFID -mikrosiru ja sille tallennettu biometrinen tunniste. Tutkimuksessa selvitetään yleisemmät biometriset tunnisteet ja niiden käsittelyvaiheet. Työ on tieteellisiin artikkeleihin perustuva kirjoitelma. Yhdysvaltojen e-passiin toteutettiin RFID-tunniste ja se sai aikanaan arvostelua teknologiavalinnoista. Euroopan ja Suomen e-passien kehitykseen on vaikuttanut kokemukset Yhdysvaltojen e-passin käyttöönottoprojektista. Tutkielmassa pyritään löytämään eroja Yhdysvaltojen, Euroopan ja Suomen e-passien tietoturv…

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems : A Structured Literature Review

2020

This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors’ engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integr…

Digital participation in service environments among senior electricity consumers in Finland

2018

Research to date suggests that older adults engage with digital technologies less frequently than young adults. Studies typically focus on chronological age, ignoring the effects of life course factors on the adoption and use of digital technologies. By utilising multiple triangulation, the article investigates the role of age and life course stage in the usage of an electricity company's online services among senior consumers. The data are derived from an internet-based survey study (N = 1366) and six focus group discussions involving Finnish electricity consumers (N = 29). The results suggest that online consumers aged 50 and over utilise electricity company online services more frequentl…

Pricing of digital services as an effectual co-creative process

2022

Entrepreneurs have to price their innovations under the unpredictability of customers’ reactions. While predictive pricing methods are prevalent in business-to-business pricing literature, we argue for the critical importance of control-oriented pricing strategies for digital services. By applying effectuation theory, our study investigates how entrepreneurs co-create their pricing strategies for their digital services as a co-evolutionary, iterative process with their customers. We found that pricing is the co-evolutionary process where entrepreneurs learn from their interactions with customers and use this knowledge to develop and improve their pricing practices further. The findings cont…

Data-driven value creation in digitalizing public service

2022

Data has become an important asset in value creation. Organizations are dealing with a huge amount of data generated on different platforms. In dynamic environments, public organizations have an opportunity to make innovations by applying innovative technologies, implementing big data, and enabling data analytics capabilities that can create value. Evidence from the literature shows that organizations need data analytics capabilities to achieve data-driven value creation. In this chapter, based on a literature review and case example, the aim is to present the factors enabling public innovations from the big data analytics perspective; a theoretical framework for data-driven value creation …

UML Artefacts for a Blockchain-enabled Platform for Fairtrade

2021

Fairtrade-certified products have successfully entered the mainstream distribution channels mostly in developed countries, and these products are now sold in famous supermarket chains. Nonetheless, the packaging and labeling of products as “Fairtrade” commands premium pricing in the marketplace. How much of this, however, is valid and justified? Despite the reputable certification mechanisms for quality assurance, mass media reports suggest that much of the “surplus value” goes to the accreditation agencies themselves instead of the producers. This article proposes an agenda to set this right with a blockchain platform that provides “trust-free” assurances of verifiable labeling. Using an A…